If the product is out of stock, how long will it take to restock it?
It usually takes 1 to 3 weeks for the product to be available again on the site.
Except for products that are out of stock, there is no specific date for their availability. However, they are usually delayed no more than two months.
What is the delivery time for orders?
If you are outside the Kingdom, your order will be delivered within 7 to 10 working days.
If you are inside the Kingdom and you choose Aramex shipping, your order will arrive within 5 to 7 working days.
If you choose Fastlo shipping, it will arrive within 3 to 4 working days.
If you are within the delivery areas via the representative, your order will arrive on the same day if you order before 4 pm or the next day. The maximum delivery time for orders is 3 working days.
*Note: Shipping orders take 3 to 24 hours to process, after which they are delivered to the shipping company. Therefore, the shipping time is calculated after 24 hours from the time of order.
What is the solution if the order is delayed?
If your order is delayed beyond the specified time, please contact us so that we can contact the shipping company. However, the store is not responsible for any delays caused by the shipping company.
What are the areas that are shipped to?
We deliver via representative to Jeddah - Mecca and Usfan - Bahra - Dhahban
We ship to all regions of the Kingdom
How much is the shipping cost?
Shipping costs vary depending on the weight of the items in the order.
International shipping: starts from 55 riyals for the first half kilo and 8.5 riyals for each additional half kilo.
Domestic shipping: Aramex shipping costs 30 riyals for the first 15 kg and 2 riyals for each additional kg.
Fastlo shipping costs start from 57 for the first 15 kg and 1 for each additional kg.
How much does delivery cost via representative?
Delivery fee to Jeddah is 30 riyals.
Delivery fee to Mecca and Usfan is 65 riyals.
Delivery fee to Bahra is 50 riyals.
The delivery fee for two gold bars is 45 riyals.
Can I make a gift to someone else through your website?
Sure, if you want to gift an order to someone else, you can choose the option to have the order received by someone else.
